Maintenance

We aim to ensure all our properties are highly maintained.

We employ an in house property maintenance team in order to respond quickly to urgent repairs and we also have a good network of local professionals at hand to assist where necessary.

In the event that you should have an issue that needs addressing then please login to the tenant portal to report an issue online, download the Lifesapce app to upload maintenance issues, contact us on 01702 300700 or if out of hours, refer to the emergency information below. Our maintenance team can also be contacted on maintenance@lifespace.rentals

Emergencies

Emergency Line Usage Guidelines

Our emergency line is available for tenants to report urgent issues outside of normal office hours. This service is designed to handle situations that pose an immediate threat to life or property and cannot wait.

What qualifies as an emergency?

Gas leaks
Fire or smoke
Significant water leaks or flooding
Security breaches (e.g., break-ins)
Structural damage that threatens safety

Urgent Issues: We are happy to assist with other urgent issues, such as loss of heating or power, outside of office hours on this line. However, please restrict non-emergencies of this nature to reasonable daytime hours during weekends, being 8am – 7pm.

Before you contact us, make sure that:

Your problem cannot be dealt with during normal office hours.
You cannot make arrangements in the meantime, until normal office hours resume.
Have all the information to hand.
Be prepared to provide us with a contact number so that we can get back to you.

Improper Use of the Emergency Line Please note that using the emergency line for non-urgent matters during unsociable hours will result in additional fees.

Thank you for helping us ensure this service remains available for true emergencies.

If the above criteria is met, then please call 07507 850 112