Support
Please see below some of the most important telephone numbers you will need when moving into a new property or dealing with urgent matters in the home.
24 Hour support
The out of hour’s service is designed for emergencies only.
Before you contact us, make sure that:
- Your problem cannot be dealt with during normal office hours.
- You cannot make arrangements in the meantime until normal office hours resume.
- Have all the information to hand.
Be prepared to provide us with a contact number so that we can get back to you. If your call is of a non-urgent matter a charge will apply and will be added to your rent account for payment. If the above criteria is met, then please call 07507 850 112.
Interrupted Water Supply
Burst water mains need to be reported to your water supplier (not sure?):
Essex & Suffolk Water – 0800 526 337 – eswater.co.uk
Anglian Water – 0800 771 881 – anglianwater.co.uk
Thames Water – 0800 714 614 – thameswater.co.uk
Electrical provider enquiries
Telephone: 0845 601 5467
Gas provider enquiries
Telephone: 08706 081 524
British Gas general enquiries
Telephone: 0800 048 0202
British Gas pre-payment gas/electric meter enquiries
Telephone: 0800 048 0303
E-On general enquiries
Telephone: 0800 051 0760
E-On pre-payment electricity enquiries
Telephone: 0800 303 3040
EDF energy general enquiries
Telephone: 0800 096 2270
British Telecom customer services
Telephone: 0800 100 400
Southend Council general enquiries
Telephone: 01702 215000
Southend Council local housing allowance
Telephone: 01702 215001
